Terms and conditions

Please read the following terms and conditions, privacy policy, and digital product policy before purchasing any product offered by DLG Compliance Management LLC

May 6, 2026

These Terms and Conditions ("Terms") govern your purchase of, access to, and participation in the online professional development program (the "Program") provided by Debra Gorman under the website DLGComplianceStudio.com (the “Program Administrator”). By purchasing, accessing, or using the Program, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Acceptance and Eligibility

Binding agreement. These Terms form a legally binding agreement between you and the Program Administrator.
Age and authority. You represent that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal authority to enter into these Terms.
Business purchases. If you purchase the Program on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes both you and that organization.

2. Purchase, Pricing, and Payment

Order completion. Your purchase is complete when payment is successfully processed and you receive an order confirmation or access instructions.
Pricing. Prices are shown at checkout and may be subject to applicable taxes or third-party fees.
Payment processing. Payments may be processed by a third-party payment provider. You agree to comply with the provider’s terms in addition to these Terms.

3. License, Intellectual Property, and Restrictions

Ownership. The Program and all related materials—including videos, slides, worksheets, templates, downloads, community content provided by the Program Administrator and other content providers (collectively, "Materials")—are owned by the Program Administrator or our licensors/content providers and are protected by intellectual property laws. Program content may include AI-assisted language which has been vetted, revised, and ultimately approved by the content owner.
Limited license. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Materials solely for your personal, internal professional development.
No duplication or distribution. By purchasing the Program, you agree not to copy, reproduce, modify, translate, distribute, publish, publicly display, publicly perform, sell, sublicense, share, upload, or create derivative works from any of the Materials, in whole or in part, except to the extent expressly permitted in writing by the Program Administrator.
No account sharing. You may not share your login credentials or provide others access to the Program unless we expressly authorize multi-user access in writing.

4. Content Provided by Instructors/Licensors/Content Providers

Courses, modules, live instruction, or other materials made available through the Program may be provided by third-party content providers and/or individual instructors (each, a “Content Provider”) and may be offered or delivered separately from other Program offerings. Any and all content provided by the Content Provider is subject to the Content Provider’s own terms and conditions (including any license terms or acceptable use restrictions) applicable to that material.
To the extent there is a conflict between these Terms and a Content Provider’s terms that apply to the Content Provider’s material, the Content Provider’s terms will govern solely with respect to that material. These Terms will continue to govern your use of the website/platform.

5. Access, Technical Requirements, and Support

Access delivery. The Program Administrator will provide access to the Program via [DLGComplianceStudio.com]. Access may be time-limited or subscription-based as described at purchase.
Your responsibility. You are responsible for obtaining and maintaining compatible devices, internet access, software, and any other technical requirements needed to access the Program.
Access issues—notice required. If you experience any problems accessing the Program (e.g., login problems, missing content, broken links), you agree to notify the Program administrator through the website’s contact page within five (5) business days of the issue first occurring (or within five (5) business days of purchase, if the issue occurs immediately) so we can attempt to resolve it.
Support. Support hours, response times, and available support channels (if any) may be described on the Program website or in your purchase confirmation.

6. Educational Purpose; Not Legal Advice

The Program, Content and Materials are provided for general educational, professional development, and informational purposes only. Nothing in the program, or program contents should be taken as legal advice, and purchasing or participating in the Program does not create an advisory relationship. In purchasing the Program, you agree not to rely on the content provided as legal advice for any specific situation and to consult qualified legal counsel (and/or other appropriate professionals) regarding your individual circumstances.

7. No Guarantees; Results Vary

Your success and outcomes in participating in this Program depend on many factors outside the control of the Program Administrator including your background, effort, and market conditions. Neither the Program Administrator nor Content Providers guarantee any particular results, certifications, employment outcomes, revenue, or professional advancement from participating in the Program.

8. Participant Conduct and Community Spaces

Respectful participation. If the Program includes live sessions, forums, or community spaces, you agree to participate respectfully and professionally.
Prohibited behavior. You may not harass others, post unlawful or infringing content, attempt to gain unauthorized access to the platform, scrape content, or disrupt the Program’s operation.
User submissions. If you submit comments, assignments, or other content, you grant the Program Administrator, Content Providers, and Instructors a non-exclusive license to use that content for the purposes of assessing your performance and comprehension of the program.

9. Suspension or Termination of Access

We may suspend or terminate your access to the Program immediately, without notice, if we reasonably believe you have violated these Terms (including any duplication, sharing, or redistribution of Materials), or if required to do so by law. Upon termination, the license granted to you under these Terms ends, and you must stop using the Materials.

10. Refunds, Cancellations, and Program Changes

Refund policy. Refund eligibility (if any) is described at checkout or on the Program website and is incorporated into these Terms by reference. If no refund policy is stated, all sales are final to the maximum extent permitted by law.
Program changes. We may update, modify, or discontinue any portion of the Program (including content, instructors, schedules, or features) to improve quality or reflect operational needs.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROGRAM AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE PROGRAM OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PROGRAM OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PROGRAM.

13. Privacy and Communications

We may collect and use only relevant personal information in connection with providing the Program (e.g., account information, payment confirmation, and usage data). Our practices are described in our privacy policy at checkout and available separately by request. By using the Program, you consent to receiving administrative communications from the Program Administrator and/or Content Provider/Instructor related to your enrollment in the Program including your user account, program access, and other details relating to participation.

14. Governing Law; Dispute Resolution

These Terms are governed by the laws of Nevada, United States, without regard to conflict-of-law principles. Any dispute arising from or related to these Terms or the Program will be brought in the state or federal courts located in Clark County, Nevada, and you consent to personal jurisdiction and venue in those courts, unless a different dispute resolution process is required by applicable law.

15. Changes to These Terms

We may update these Terms from time to time. Unless otherwise required by law, updated Terms will be effective when posted. Your continued access to or use of the Program after updated Terms are posted constitutes acceptance of the updated Terms.

16. Contact Information

Questions about these Terms or the Program should be directed to: Debra Gorman, Program Administrator, debragormanlv@gmail.com, 1300 Red Gable Ln Unit 101, Las Vegas, NV 89144.

Privacy Policy

Effective date: May 18, 2026

This Privacy Policy explains how DLG Compliance Management LLC (the “Program Administrator,” “we,” “us,” or “our”), collects, uses, discloses, and protects information about individuals who access or use the online professional development programs offered, including website visitors, users, participants, and enrollees (collectively, “you”). This Privacy Policy applies to information collected through the Program website/platform and related services (including live sessions, community spaces, and communications), unless a different privacy notice is provided for a specific feature or service.

1. Key Definitions

User: anyone who visits the website or creates an account to access the Program.
Enrollee: an individual who purchases, registers for, or is granted access to the Program (including through an employer or sponsor).
Participant: an individual who attends sessions, submits assignments, posts in community spaces, or otherwise participates in Program activities.
Personal Information: information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with an individual or household. Under the GDPR, this is “personal data.”

2. Information Available to Us

Account and enrollment information (e.g., name, email address, username, organization/employer (if provided), enrollment status, course selections).
Payment and transaction information (e.g., purchase confirmation, billing address, limited payment details). Payments made by card numbers are processed directly by the payment processor and are not visible or stored. Check and drafts used for enrollment fees may be deposited electronically, with such services being protected by US banking laws.
Program participation information (e.g., attendance, progress, activities, submissions, quiz results, completion status, communications with instructors or administration support, posts/comments in community spaces).
Audio/visual and session information (e.g., if you join live sessions that are recorded, your name, voice, image, and chat messages may be captured, subject to the settings used for that session and any notices provided at the time).
Device and usage information may be available through the use of the website learning platform (e.g., IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, actions taken within the platform, approximate location derived from IP address). However, such information may only be used for limited purposes and is not provided to third parties without consent or a valid court or law enforcement request.
Support and administrative communications (e.g., messages sent through the online learning platform including customer support requests, and our responses).

Sensitive information: Enrollees, content providers, instructors and other users should never submit or disclose sensitive personal information (such as government IDs, health information, or financial account numbers) in assignments, quizzes, uploads, or community spaces. Should you share sensitive information, personally identifiable information, or other information you may consider private, you do so at your own risk and discretion.

3. How We Use Information

Provide access to the Program, deliver content, administer enrollments, and manage accounts.
Facilitate learning activities, including reviewing assignments, providing feedback, tracking participation and completion, and issuing certificates (if applicable).
Communicate with you about the Program, including administrative notices, technical messages, schedule changes, and support responses.
Process transactions and maintain limited financial records related to purchases.
Maintain the security, integrity, and availability of the website and Program platform (including troubleshooting, auditing, and fraud prevention).
Improve and develop the Program, including analytics regarding usage trends and content effectiveness.
Comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

4. Access Controls: Protecting Participant Data

We use reasonable administrative, technical, and organizational measures designed to limit access to participant data to individuals who need it to operate, support, or teach the Program. We aim to follow a “least privilege” approach: access is granted only to the extent necessary for legitimate Program purposes.

Program administration and support may access account details, enrollment status, usage logs, and communications to provide the Program, assist with technical issues, process transactions, and respond to requests.
Instructors and content providers may access participant information that is reasonably necessary to facilitate instruction (e.g., rosters, attendance, assignment submissions, posted questions/comments, and communications related to course participation).
Service providers (e.g., hosting, email delivery, learning platform tools, payment processors, analytics) may process information on our behalf under contracts that require appropriate confidentiality and security commitments.

5. GDPR/UK GDPR

If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom, we process personal data only when we have a valid legal basis, including:

Contract: to provide the Program you request, manage your enrollment, and deliver the services.
Legitimate interests: to secure and improve the Program, communicate with you, prevent fraud, and understand how the Program is used (balanced against your rights).
Consent: where required by law (e.g., certain cookies/marketing communications). You may withdraw consent at any time for future processing.
Legal obligation: to comply with applicable laws, regulations, and lawful requests.

6. How We Share or Disclose Information

Within the Program: as described in Section 4 (Program administration/support and instructors/content providers as needed to facilitate the Program).
Service providers and vendors: companies that help us operate the Program (e.g., platform hosting, video conferencing, payment processing, email delivery, analytics) may process information on our instructions.
Legal and compliance: we may disclose information if we believe disclosure is required by law or legal process, or to protect the rights, property, and safety of the Program Administrator, participants, and others.
Business-to-Business transfers: if we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
Aggregated/de-identified information: in certain instances, we may be required to share information that has been aggregated or de-identified so it cannot reasonably be used to identify you.

7. Cookies, Analytics, and Similar Technologies

We and our service providers may use cookies and similar technologies (such as pixels and local storage) to operate the website and platform, remember preferences, understand usage, and help secure accounts. You can control cookies through your browser settings; however, disabling certain cookies may limit functionality. Where required by law (including in the EEA/UK), you may be requested to consent before placing non-essential cookies.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Program, maintain business records, resolve disputes, enforce our agreements, and comply with legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected. We may delete or de-identify information when it is no longer needed.

9. Data Security

We implement all reasonable and available security measures designed to protect personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. For these reasons, and subject to Section 2, you should never share sensitive, personal or private information within our outside of the program

10. Your Rights and Choices (GDPR)

If the GDPR (or similar laws) applies to you, you may have the right to request: access to your personal data; correction; deletion; restriction of processing; portability; and to object to processing (including certain processing based on legitimate interests). You also have the right to withdraw consent where processing is based on consent.

To exercise these rights, contact us at the address/contact information provided. Depending on the request, withdrawing your consent may inhibit your access to the Program and/or Program Content.

11. California Privacy Notice (CCPA/CPRA)

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to our processing.

Categories of personal information we may collect. Depending on your interactions with the Program, we may collect identifiers (such as name and email address), commercial information (purchase records), internet or other electronic network activity information (usage and device data), audio/visual information (if sessions are recorded), and inferences drawn from usage (such as learning preferences or progress metrics).

Purposes of collection and use. We collect and use these categories for the business and commercial purposes described in Section 3 (e.g., providing and improving the Program, processing transactions, communications, security, and compliance).

Sales/sharing. We do not sell personal information. We also do not share personal information for cross-context behavioral advertising as those terms are defined under the CPRA.

Your California rights. Subject to certain exceptions, you may have the right to request (a) knowledge/access to the personal information we collected about you; (b) deletion; (c) correction; and (d) to limit the use and disclosure of sensitive personal information (if applicable). You also have the right not to receive discriminatory treatment for exercising your privacy rights.

How to exercise your rights. You (or your authorized agent) may submit a request using the contact information provided. We will verify your request using information associated with your account or enrollment. Authorized agents may be required to provide proof of authorization in accordance with applicable law.

12. Children’s Privacy

The Program is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Unless otherwise required by law, the updated version will be effective when posted with a revised effective date. Your continued use of the Program after changes become effective indicates your acknowledgment of the updated Privacy Policy.

14. Contact Us

Questions or requests regarding this Privacy Policy should be directed to: Debra Gorman, Program Administrator, debragormanlv@gmail.com, 1300 Red Gable Ln Unit 101, Las Vegas, NV 89144.

EEA/UK representative and Data Protection Officer (if applicable). If we are required by law to appoint an EU/UK representative or a Data Protection Officer, we will provide the relevant contact details here or in an updated notice.

Digital Product Policy

Effective Date: May 6, 2026

This Digital Product Policy (“Policy”) describes the terms that apply to the purchase and use of the program (the “Program”), including access, acceptable use, and our refund rules. By enrolling in the Program, you agree to this Policy.

1. Scope

This Policy applies to all purchases of the Program made through the website or authorized payment channels.
This Policy applies to digital access, including live sessions, recordings, downloadable materials, templates, assessments, and any other digital deliverables included with enrollment.
If you have a separate written agreement with us (e.g., an enterprise training agreement), that agreement controls where it conflicts with this Policy.

2. Definitions

Enrollee: The individual who registers for and/or accesses the Program.
Participation: Any access or use of Program content or services, including (without limitation) logging in to the learning portal, attending any live session, viewing recordings, downloading materials, submitting assignments/assessments, posting in a community space, or otherwise consuming Program content.
Extenuating Circumstances: Exceptional situations outside the Enrollee’s reasonable control that materially prevent access or participation, such as limited or no access to the Program due to verified technical or account issues.
Business Day: Monday through Friday excluding U.S. federal holidays.

3. Program Access and Delivery

Delivery method: The Program is delivered digitally through an online learning platform and methods of communication provided by the instructor, which are governed and controlled separately.
Account responsibility: You are responsible for providing accurate registration information and maintaining the confidentiality of your login credentials.
Technical requirements: A reliable internet connection and compatible device/browser are required. We may provide recommended system requirements upon request.
Access period: Unless otherwise stated at purchase, access begins upon successful enrollment/payment and continues for the access term shown on the checkout page or enrollment confirmation.

4. Pricing and Payment

Prices are shown at checkout and may be subject to applicable taxes.
Payment is due at the time of enrollment unless other payment arrangements have been made.
If a payment fails, we may suspend access until payment is successfully completed.

5. Refund Policy (Digital Product)

All sales are final except as expressly stated below. Because the Program is a digital product with immediate access, refunds are limited and evaluated on a case-by-case basis.

Refund window: Refund requests must be submitted within 3 calendar days of purchase.

Refund eligibility (all conditions required):

No participation: The Enrollee has not participated in the Program (see “Participation” definition above). We may verify participation through platform activity logs and attendance records.
Extenuating circumstances: The Enrollee experienced extenuating circumstances that prevented access or participation, such as limited or no access to the Program due to verified technical issues, account provisioning errors, or other access barriers.
Timely support outreach: Where the issue is access-related, the Enrollee contacted our support team promptly after discovering the issue and made reasonable efforts to resolve it.

Non-refundable situations (examples): We do not issue refunds for change of mind, scheduling conflicts, failure to complete the Program, dissatisfaction after accessing content, or lack of results.

Refund method and timing: Approved refunds are issued to the original payment method when possible. Processing times vary by payment provider; please allow 5–10 Business Days after approval for funds to post.

6. How to Request a Refund

Submit your request within 3 calendar days of purchase by emailing the Program Administrator at debragormanlv@gmail.com with the subject line “Refund Request — [Program Name]”.
Include: the Enrollee’s full name, email used at checkout, purchase date, order/receipt number, and a clear description of the extenuating circumstances (including any screenshots or error messages showing limited/no access).
We may request additional information to verify eligibility, including confirmation that no participation occurred.

7. Chargebacks and Payment Disputes

If you believe there is an error with your purchase, please contact us first so we can try to resolve the issue. Initiating a chargeback or payment dispute may result in immediate suspension of Program access while the dispute is investigated.

8. Program Changes, Rescheduling, and Cancellations

We may update Program content, instructors, schedules, and platform features to maintain quality and relevance.
If we cancel a live component of the Program and cannot provide a reasonable alternative (e.g., reschedule or provide an equivalent recording), we will provide an appropriate remedy, which may include a prorated refund at our discretion.

9. License, Intellectual Property, and Use Restrictions

All Program materials are owned by us or our licensors and are protected by intellectual property laws. Program content may include AI-assisted language which has been vetted, revised, and ultimately approved by the content owner. Subject to your compliance with this Policy, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Program for your personal, non-commercial professional development.

You may not copy, reproduce, distribute, publicly display, sell, sublicense, or create derivative works from Program materials without our written permission.
You may not share login credentials or provide Program access to any third party.
We may suspend or terminate access for violations of these restrictions.

10. Participant Conduct

Be respectful in all discussions and community spaces, if applicable.
Do not send, post, or submit unlawful, infringing, or harmful content.
Do not attempt to disrupt the learning platform or other participants’ access.

11. Privacy and Communications

We collect and use personal information to provide and improve the Program, process payments, provide support, and communicate about your enrollment. Our privacy practices are described in our Privacy Policy (available separately at checkout and upon request).

12. Disclaimers

The Program is provided for educational and informational purposes only. We do not guarantee specific outcomes, certifications, job placement, earnings, or results. To the extent permitted by law, the Program and platform are provided “as is” and “as available.”

13. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill arising from or related to the Program or this Policy. Our total liability for any claim will not exceed the amount you paid for the Program.

14. Contact

Questions about this Policy, access issues, or refund requests should be directed to: Program Administrator at debragormanlv@gmail.com

15. Updates to This Policy

We may update this Policy from time to time. The “Last Updated” date above indicates when changes were made. Changes apply prospectively unless otherwise required by law.